Jom9 takes your privacy seriously. This document clearly explains what data we collect, why we need it, how it is used, and your rights as a Malaysian player over your personal information. No confusing language — just honest, straightforward answers.
Six core principles that underpin how jom9 manages Malaysian players' data
Jom9 has never sold and will never sell players' personal information to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
All data transmitted between your device and jom9's servers is protected by 256-bit SSL encryption — the same level of protection used by leading banking institutions in Malaysia.
Only jom9 staff who genuinely need access to specific data to perform their duties are permitted to do so. All access to player data is logged and audited on a regular basis.
You may request to view, correct, or delete your personal data at jom9 at any time. Our request process is straightforward and resolved within a reasonable timeframe.
The jom9 Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the rights of Malaysian players under local data protection law.
Should there be any material changes to this Privacy Policy, jom9 will notify you via an in-platform notification or email at least 14 days before the changes take effect.
Welcome to the Privacy Policy jom9. This document is part of our commitment to being a transparent and trustworthy platform for Malaysian players. We understand that entrusting a platform with your personal information is a significant decision — and we do not take that trust lightly.
This Privacy Policy applies to all services operated by jom9 through the jom9.xyz website and any mobile applications we provide. By registering an account or using the services jom9, you agree to the collection and use of information as described in this document.
jom9 collects your personal information through several means — when you register an account, when you use our platform, and when you contact our support team. We only collect data that we genuinely need in order to provide you with a better service.
When you use the platform jom9, some technical information is automatically collected by our systems to ensure the platform runs smoothly and securely:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Device Data | Phone model, operating system, screen resolution | Optimising how the platform displays on your device |
| IP Address | 192.168.x.x or your public IP | Location verification, fraud prevention and security |
| Session Data | Login time, session duration, pages visited | Usage analytics and player experience improvement |
| Activity Log | Games played, bets placed | Dispute resolution, fair auditing, quality control |
| Cookies | Session tokens, language preferences, display settings | Maintaining your login status and personal preferences |
jom9 does not collect sensitive data such as credit card numbers directly. All payments are processed through secure payment gateways (Touch 'n Go, DuitNow, FPX, GrabPay, Boost, ShopeePay) that maintain their own security standards. jom9 only receives transaction status confirmations — not your full card or bank account details.
Every piece of data that jom9 collected has a clear purpose. We do not collect data simply because we can — we only collect what we genuinely need to deliver the service you expect.
jom9 processes your personal data on the following grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
This is the most important section — please read it carefully. jom9 committed to never selling or renting your personal data to any third party for their own marketing purposes. Full stop.
However, there are certain situations where jom9 need to share some of your data with third parties. Below is a full and transparent list of the situations in which this applies:
Jom9 uses third-party technology service providers to operate parts of the platform's infrastructure. These include cloud hosting providers, game software providers such as Evolution Gaming, Pragmatic Play, and PG Soft, as well as analytics platforms for understanding usage patterns. All providers are bound by strict confidentiality agreements and are only permitted to use shared data for the specified purposes.
When you make a deposit or withdrawal via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, or ShopeePay, the necessary transaction details are shared with the respective payment gateway to process the transaction. This is a technical requirement that cannot be avoided, and each of these payment gateways maintains its own strict privacy policy and security standards.
jom9 may be required to disclose players' personal data to the relevant authorities upon receipt of a valid and lawful official request — for example, in criminal investigations, court orders, or AML compliance requirements. We will not share more than what is legally required in such circumstances.
Beyond the three categories above, jom9 does not share your personal data with any third party. No sharing with advertisers, no sharing with other platforms, and no selling of data in any form. If you have any concerns about this, contact us at support@jom9.xyz.
jom9 invests heavily in security infrastructure to ensure your personal and financial data remains protected at all times. We employ a combination of technical, organisational, and procedural measures to achieve a level of protection on par with banking industry standards.
Although jom9 invests heavily in platform-side security, the safety of your account also depends in part on your own actions. We recommend that you:
Although jom9 takes all reasonable precautions to protect your data, no security system is 100% foolproof. In the event of any security breach that materially affects your data, jom9 is committed to notifying you in a timely manner in line with our legal obligations.
Website jom9 uses cookies and similar tracking technologies to keep the platform running properly and to improve your experience. Here is an honest breakdown of the cookies we use.
You can manage and delete cookies through your web browser settings. Most modern browsers — including Chrome, Safari, Firefox, and the built-in browsers on popular Samsung or Xiaomi phones in Malaysia — allow you to view, block, or delete cookies easily under privacy settings.
Please note that if you disable all cookies, certain features of the platform jom9 may not function properly — including the ability to stay logged in between sessions. Essential security-related cookies cannot be disabled without affecting the core functionality of the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy commitment of jom9, you have several important rights regarding the personal data we hold about you. We take these rights seriously.
You have the right to request a copy of the personal data jom9 holds about you. We will process such requests within 30 business days.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay.
In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to jom9's legal obligations to retain certain records.
You have the right to object to the processing of your data for direct marketing purposes at any time. Once you object, we will stop processing your data for that purpose.
You have the right to receive your personal data in a machine-readable format so that you can transfer it to another service provider should you wish to do so.
Under certain circumstances, you may request that jom9 restrict the processing of your data temporarily while a dispute or query is being resolved.
To exercise any of the rights above, please contact us at support@jom9.xyz with the email subject line "Privacy Rights Request" and clearly state the right you wish to exercise along with any information required to verify your identity. We will respond within 5 business days and resolve the request within 30 business days.
jom9 does not store your personal data indefinitely. We have a clear data retention policy based on operational requirements and legal obligations.
| Data Type | Retention Period | Why |
|---|---|---|
| Active Account Information | For the duration of the active account + 7 years | Audit and legal compliance requirements |
| Financial Transaction Records | 7 years after the transaction | Compliance with AML requirements and tax laws |
| Game Activity Logs | 2 years | Dispute resolution and fair auditing |
| Customer Support Records | 3 years | Historical reference for improved service |
| Marketing Data (if consent has been given) | Until consent is withdrawn | Used only for as long as you consent |
When you close your account jom9, we will begin a progressive data deletion process. Data that is no longer required to fulfil legal obligations will be deleted within 90 days of account closure. Data that must be retained for legal purposes (such as financial transaction records) will be kept for the stipulated period and then securely deleted.
Anonymised data — data that has been processed such that you can no longer be identified from it — may be retained for longer periods for analytics and platform improvement purposes. Such data is no longer considered personal data under Malaysia's PDPA.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jom9 managing your personal data, we encourage you to reach out to us directly. We take every privacy enquiry seriously and are committed to providing clear, helpful responses.
This Privacy Policy is a living document that may be updated from time to time to reflect changes in our practices or legal requirements. The date of the last update is displayed at the top of this document. Continued use of the platform jom9 after any changes to this Privacy Policy are made will be considered your acceptance of the updated version. For material changes, we will notify you via an in-platform notification or email at least 14 days before the changes take effect.
Understanding how jom9 protects your privacy means you can play with greater peace of mind. Register in 2 minutes, make a minimum deposit of RM 10 via Touch 'n Go, DuitNow or FPX, and start enjoying over 1,000 games today.
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